1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and mailing address
• Date of birth (where required for travel bookings)

Travel-Related Information

• Passport, ID, or travel document details (where required by the ticket provider)
• Travel dates, destinations, and preferences
• Number of travelers and group details

Payment Information

• Credit/debit card details or other payment information processed securely through third-party payment gateways. (We do not store full payment card numbers on our servers.)

Technical & Usage Information

• IP address, browser type, device details, operating system, and website usage data collected through cookies and tracking tools.

2. How We Collect Information

We collect information directly from you when you:

• Fill out booking inquiry forms or use our search/reservation tools.
• Contact us via phone, email, or customer support channels.
• Subscribe to updates or submit feedback.

We may also collect technical data automatically when you navigate our website.

3. How We Use Your Information

We use the collected information for the following purposes:

• To assist with booking, confirming, and managing your train, bus, or cruise reservations.
• To communicate with you regarding your bookings, itinerary updates, service fees, or customer support inquiries.
• To process payments and send transaction receipts.
• To comply with legal, regulatory, and ticket-provider requirements.
• To improve our website functionality, customer experience, and service offerings.
• To prevent fraud, unauthorized transactions, or misuse of our platform.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information under the following circumstances:

Third-Party Travel Providers

We share necessary travel details with third-party carriers (train operators, bus companies, cruise lines, and authorized booking partners) to complete your travel reservations.

Service Providers

We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, website hosting, IT support, and communication tools).

Legal Requirements

We may disclose information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our legal rights, safety, or property.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business assets.

5. Data Storage and Security

We implement administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration.

Note: While we strive to protect your information, no transmission over the Internet or electronic storage system is 100% secure. You provide your information at your own risk.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and remember user preferences.

You can manage or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request details about the personal data we hold about you.
• Correction: Request updates or corrections to inaccurate information.
• Deletion: Request the deletion of your personal data, subject to legal and contractual retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at support@travelliagroup.com.

8. Third-Party Links

Our website may contain links to third-party websites or services (such as travel providers). We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. If we become aware that a child has provided us with personal information without proper authorization, we will take steps to delete such data.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any modifications signifies your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at: